Supply Chain Customer Experience: Phase 1
Multimedia
Description
The challenge from the UPS Supply Chain global sales team was to re-invent the customer experience for their primary tour location housed in Louisville, KY. The new experience would need to highlight UPS Supply Chain’s pursuit of cutting-edge technology, and move away from the traditional PowerPoint sales presentation. After vetting several external vendors, it was determined that a custom solution could be built in-house utilizing the variety of skills available within our small team consisting of Michelle Polk, the project manager, Wes McDermott, the multimedia developer, and myself the visual designer. What you see here is the initial Phase 1 rollout of the presentation with basic functionality.

This customer experience is designed to allow the presenter the ability to create a story on the fly. When traversing the trays there are buttons that can be selected to bring up specific content related to each customer’s individual needs. The content ranges from montages of images of strategic locations, to full HD video, and even interactive 3D models. Not only was the challenge for our small team of 3 people to develop the presentation, but we were responsible for the executable content as well.
Fields
Advertising, Interaction Design, UI/UX